FAKE: This screen grab, supposedly of an Equity Bank response to a customer, is fabricated

The Kenyan financial services provider has disowned the message.

Writer: PesaCheck

This screen grab on Facebook with a message, supposedly from Equity Bank to a customer, is FAKE.

Equity Bank is one of the leading financial service providers in East Africa. In July 2016, the lender was ranked the fastest growing bank in Africa.

The message reads: “Dear costumer if you don’t trust us please withdraw your Kshs. 86.00 you have been checking balance consistently.[sic]”

But is the message authentic?

To begin with, the text has typos. This is among the red flags for social media hoaxes.

On 9 September 2023, the bank released a statement disowning the post.

“This is definitely not a notification from Equity Bank,” the lender said in response to a user on X, formerly known as Twitter.

PesaCheck investigated a screen grab on Facebook with a message, purportedly from Equity Bank to a customer, and found it to be FAKE.

This post is part of an ongoing series of PesaCheck fact-checks examining content marked as potential misinformation on Facebook and other social media platforms.